1 weeks notice to place an order – this can be done online or via email with an invoice & bank transfer.
1 weeks notice for cancellation for a full refund or change of date.
Please note, orders may only not be taken on if we are fully booked or have to amend the times.
Orders above £1000
2 weeks notice to place an order – this must be done via email & invoice
2 weeks cancellation for a full refund, change of menu & order choice or change of date.
£200 deposit required to confirm the date. This will be refunded if 2 weeks notice is provided for any amendments. If 2 weeks notice is not provided, the deposit will not be refunded.
Delivery details
A minimum spend of £300 is required for a delivery of up to 10 miles.
A minimum spend of £500 is required for a delivery of up to 25 miles.
For a delivery over 25 miles away, a fee may be charged.
Service
Our service includes setting up the food, tea & coffee provided and served as well as clearing at the end of the event. Tables are not included and must be provided by the event organisers.
Includes 4 hours service per person.
£70 for 1 person & £60 for any additional staff members.
Service for over 40 guests will strictly require more members of staff.
For delivery without service, all food will be provided on recyclable platters.
Vintage tableware & crockery
Vintage cups, saucers & teaspoons – £1 per person
Dessert plates, napkins, knives & forks – £1 per person
Damage of any of the above – £5 per product
Service for the event must be included for tableware & crockery to be ordered.
Refunds & Food consumption
Refunds are only available if the wrong product is received or there is an issue with it. Please contact us to let us know.
Food must be consumed within 3 hours of delivery/collection or less (especially on a warmer day) to make sure potentially hazardous food is safe.
Food left out of the fridge for longer than 2 hours should not be refrigerated again but consumed within 3 hours or thrown away.
Food left out of the fridge for less than 2 hours can be refrigerated again, as long as the temperature is not higher than 32°C. If it is higher than 32°C, it can be refridgerated if left out less than one hour. Food should otherwise be thrown away to eliminate bacteria growth risks.
