Privacy Policy

Your privacy is important to The Enchanted Catering co. This Privacy Policy covers what we collect and how we use, disclose, transfer and store your information.

1. Identity of The Enchanted Catering co.


If there are any questions regarding this Privacy Policy you may contact us using the information below.

71 High Street, Redbourn, St Albans, Hertfordshire, AL3 7LW, UK
Phone: +44 7503224949 E-mail: info@theenchantedcateringco.com
Company registration number:

Our customers may submit inquiries regarding personal data protection, privacy and security matters to director Alexandra Myrianthous on info@theenchantedcateringco.com.

2. What information do we collect?


You may visit our site anonymously.

If you choose to register on our website, four categories of data to and on behalf of you will be processed:

“Account data”

When you register for an account on our site, place an order, subscribe to our newsletter or respond to a survey, basic contact details are collected such as the e-mail address and name of your contact person, company name, address, phone number, any purchase order number, any e-mail address of invoice receivers and masked credit card or bank account details.

“Configuration data”

We collect your direct input to our cloud service Cookiebot (the “Service”) after login, like the domain name(s) of the website(s) where you implement the Service and configuration of the content, looks and behavior towards website visitors (“End Users”).

“End User Data”

Data generated by End Users browsing your website(s) using the Service. When an End User submits a consent from your website(s), the following data are automatically logged at Cybot:

  • The End User’s IP number in anonymized form (last three digits are set to ‘0’).
  • The date and time of the consent.
  • User agent of the End User’s browser.
  • The URL from which the consent was submitted.
  • An anonymous, random and encrypted key value.
  • The End User’s consent state, serving as proof of consent.

The key and consent state are also saved in the End User’s browser in the first party cookie “CookieConsent” so that the website can automatically read and respect the End User’s consent on all subsequent page requests and future End User sessions for up to 12 months. The key is used for proof of consent and an option to verify that the consent state stored in the End User’s browser is unaltered compared to the original consent submitted to Cybot.

If you activate the Service feature “bulk consent” to enable consent for multiple websites by a single End User submission, the Service will also store a separate random, unique ID with the End User’s consent. If all of the following criteria are met, this key will be stored in an encrypted form in the third party cookie “CookieConsentBulkTicket” on the End User’s browser:

  • You enable the bulk consent feature in the Service configuration.
  • The End User allows third party cookies through browser settings.
  • The End User has disabled “Do Not Track” through browser settings.
  • The End User accepts all or at least “preferences” types of cookies when consenting.

3. What do we use your information for?


Any of the information we collect from you may be used for one or more of the following purposes:3.1.To personalize your experience (the information will help The Enchanted Catering co. better respond to your individual needs);3.2.To enable you to control the user experience towards End Users and enable the Service to automatically apply the End User’s consent to other websites of yours;3.3.To improve our website (The Enchanted Catering co. continually strives to improve our website offerings based on the information and feedback we receive from our customers);3.4.To identify you as a contracting party;3.5.To enable secure login for you in the Service Manager ;3.6.To establish a primary channel of communication with you;3.7.To enable us to issue valid VAT invoices and to process transactions (your information will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the service requested);3.8.To enable automated handling of the subscriptions;3.9.To produce and display cookie declarations to End Users and store and display scan report(s) to you;3.10.To provide you with aggregated information on the choices of the End Users regarding accepted cookie types and generate a graphical representation in the Service Manager; and/or3.11.To send periodic e-mails (The e-mail address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news (if accepted), updates, related product or service information, etc.)If at any time you would like to unsubscribe from receiving future e-mails, you can cancel your account after login by clicking on “Cancel my account”

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4. Legal basis


4.1. EU General Data Protection Regulation (GDPR)

The processing of your data is either based on your consent or in case the processing is necessary for the performance of a contract to which you are a party, or in order to take steps at your request prior to entering into a contract, cf. GDPR art. 6(1)(a)-(b).

If the processing is based on your consent, you may at any time withdraw your consent by contacting us using the contact information in clause 1.

In order to enter into a contract regarding the purchase of The Enchanted Catering co. Service, you must provide us with the required personal data. If you do not to provide us with all the required information, it will not be possible to deliver the Service.

4.2. Children’s Online Privacy Protection Act Compliance

The Enchanted Catering co. is in compliance with the requirements of the Children’s Online Privacy Protection Act. We will not intentionally collect any information from anyone under 13 years of age. Our website, products and services are all directed at people who are at least 13 years old or older.

5. How do we protect your information?


The Enchanted Catering co. implements the following technical, physical and organizational measures to maintain the safety of your personal data against accidental or unlawful destruction or accidental loss, alteration, unauthorized use, unauthorized modification, disclosure or access and against all other unlawful forms of processing.

5.1. Availability

The Service utilizes the extensive features of the cloud environment to ensure high availability, like full redundancy, load balancing, automatic capacity scaling, continuous data backup and geo-replication along with a traffic manager for automatic geographical failover on datacenter level disasters. All failover mechanisms are fully automated.

No personal data is stored permanently outside Cybot’s cloud platforms. The physical security is thereby maintained by Cybot’s subcontractors, see clause 7. Microsoft’s datacenters comply with industry standards such as ISO 27001 for physical security and availability, e.g. by using security staff around the clock, two-factor access control using biometric and card readers, barriers, fencing, security cameras and other measures.

5.2. Integrity

To ensure integrity, all data transits are encrypted to align with best practices for protecting confidentiality and data integrity. E.g. all supplied credit card information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider’s database only to be accessible by those who are authorized to access such systems and who are required to keep the information confidential.

For data in transit, the Service uses industry-standard transport protocols between devices and Microsoft datacenters and within datacenters themselves.

5.3. Confidentiality

All personnel are subject to full confidentiality and any subcontractors and subprocessors are required to sign a confidentiality agreement if not full confidentiality is part of the main agreement between the parties.

Whenever personal data is accessed by authorized personnel the access is only possible over an encrypted connection. When accessing the data in a database, the IP number of the person accessing the data must also be pre-authorized to obtain access.

On premise devices storing personal data temporarily is at all times, except when not being actively used or relocated under uninterrupted supervision, locked in a safe. Personal data are never stored on mobile media like USB sticks and DVD’s.

5.4. Transparency

The Enchanted Catering co. will at all times keep you informed about changes to the processes to protect data privacy and security, including practices and policies. You may at any time request information on where and how data is stored, secured and used. The Enchanted Catering co. will also provide the summaries of any independent audits of the Service.

5.5. Isolation

All access to personal data is blocked by default, using a zero privileges policy. Access to personal data is restricted to individually authorized personnel.

5.6. The ability to intervene

The Enchanted Catering co. enables your rights of access, rectification, erasure, blocking and objection mainly by providing built-in functions for data handling in the Service Manager, by offering the option to send instructions through our helpdesk and also by informing about and offering the customer the possibility of objection when we are planning to implement changes to relevant practices and policies.

5.7. Monitoring

The Enchanted Catering co. uses security reports to monitor access patterns and to proactively identify and mitigate potential threats. Administrative operations, including system access, are logged to provide an audit trail if unauthorized or accidental changes are made.

System performance and availability is monitored from both internal and external monitoring services.

5.8. Personal Data breach notification

In the event that your data is compromised, The Enchanted Catering co. will notify you and competent Supervisory Authority(ies) within 72 hours by e-mail with information about the extent of the breach, affected data, any impact on the Service and our action plan for measures to secure the data and limit any possible detrimental effect on the data subjects.

“Personal data breach” means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal data transmitted, stored or otherwise processed in connection with the provision of the Service.

6. Do we disclose any information to outside parties?


The Enchanted Catering co. does not sell, trade or otherwise transfer to outside parties any personally identifiable information.

This does not include trusted third parties or subcontractors who assist us in operating our website, conducting our business, or servicing you. Such trusted parties may have access to personally identifiable information on a need-to-know basis and will be contractually obliged to keep your information confidential.

We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety. Furthermore, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

If compelled to disclose your data, we will promptly notify you and provide a copy of the demand unless legally prohibited from doing so.

7. Third party links


Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked websites. Nonetheless, we seek to protect the integrity of our website and welcome any feedback about these websites.

No stored data will be transferred, backed up and/or recovered by The Enchanted Catering co. outside of the European Union.

8. Request for rectification, restriction or erasure of the personal data


8.1. Rectification

You may at any time obtain without undue delay rectification of inaccurate personal data concerning you, cf. clause 5.6.

8.2. Restriction of processing personal data

You may at any time request us to restrict the processing of personal data when one of the following applies:a.if you contest the accuracy of the personal data, for a period enabling us to verify the accuracy of the personal data;b.if the processing is unlawful and you oppose the erasure of the personal data and request the restriction of their use instead; orc.if we no longer needs the personal data for the purposes of the processing, but they are required by you for the establishment, exercise or defense of legal claims.

8.3. Erasure

You may without undue delay request the erasure of personal data concerning you, and The Enchanted Catering co. shall erase the personal data without undue delay when one of the following applies:a.if the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed;b.if you withdraw your consent on which the processing is based, and where there is no other legal ground for the processing;c.if you object to the processing in case the processing is for direct marketing purposes;d.if the personal data have been unlawfully processed; ore.if the personal data have to be erased for compliance with a legal obligation in EU or national law.

9. Data retention


9.1. Data retention policy

Account Data will due to tax regulations be retained for up to five full fiscal years from your cancellation of your Service account.

Configuration Data and System Generated Data will be erased immediately when you cancel the Service account.

End User Data will be erased on an ongoing basis after 12 months from registration, and immediately when you cancel the Service account.

9.2. Data retention for compliance with legal requirements

You cannot require The Enchanted Catering co. to change any of the default retention periods, except for the reasons for erasure pursuant to clause 11.3, but may suggest changes for compliance with specific sector laws and regulations.

9.3. Data restitution and/or deletion

No data except Account Data will be retained after the termination of the contract. You may request a data copy before termination. You must not cancel the Service account until the data copy has been delivered, as The Enchanted Catering co. otherwise will not be able to deliver the data copy.

10. Cooperation


The Enchanted Catering co. will cooperate with you in order to ensure compliance with applicable data protection provisions, e.g. to enable you to effectively guarantee the exercise of data subjects’ rights (right of access, rectification, erasure, blocking, opposition), to manage incidents including forensic analysis in case of security breach.

11. Terms of Service


Please also visit our Terms & Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at www.theenchantedcateringco.com/Termsandconditions

12. Your consent


By using our site, you consent to this Privacy Policy.

13. Changes to our Privacy Policy


If we decide to change our Privacy Policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

This Privacy Policy was last modified on 04/12/20.

13. Complaint


You may at any time lodge a complaint with a supervisory authority regarding The Enchanted Catering co. collection and processing of your personal data.