Shipping details

  • Only the following items are available for shipping to the UK: Postal brownies, gift cards (no physical item – received by email), gifts.
  • Our gift items, such as tea strainers & loose leaf teas are sent with Royal Mail 48 hours Tracked. Delivery is included in the purchase price.
  • Our Afternoon Tea stands are sent with Royal Mail 1st class and are shipped by RareResinArt (found on Etsy), who makes and customises the stands.
  • Our postal boxes are shipped with Royal Mail 48 hour Tracked. You will be sent your tracking number in an email as soon as we post your items. This way you can keep track of your items or let Royal Mail know of a safe place or change of date for your items.
  • Our postal brownies are sent every Monday & Thursday (earlier if we are able to). Any other delivery options can be sent on any day during the week).
  • If items require a redelivery, please contact Royal Mail directly.
  • If there is an issue with your delivery, please contact Royal Mail. If you require further help, please send us an email and we will try to resolve the issue.
  • All other items are available for collection from The Enchanted Tea Rooms, 71 High Street, Redbourn, St Albans, AL3 7LW, Hertfordshire, UK.
  • If you need to change the date or time for collection after you have made your purchase, please contact us directly to confirm this.
  • Purchases over £300 may include free delivery, up to 10 miles from the above address. Please contact us to organise this before placing your order online. We are able to deliver to locations outside of this region for large orders, however, these would incur an additional fee and must be confirmed before ordering.
  • If you would like to ship to multiple addresses, you can use the text box underneath your order to give us the addresses with the names and number of parcels per address. Failing this, please send us an email with the additional addresses and names of the receiver once you have placed your order. Please note that we only currently post to the UK.
  • All products with a delivery option have postage, packaging and taxes included.